Why Google reviews are missing

What this does

Missing reviews usually indicate profile selection, provider access, scope, or synchronization state.

Steps

1. Confirm the correct SmartQ location is selected.
2. Open Integrations and verify Google Business Profile is connected.
3. Confirm the connected Google account manages the expected profile.
4. Allow an initial or recent synchronization to finish.
5. If reviews remain missing, contact Support with the location and affected profile name.

What happens next

Your change is available within the scope you selected.

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