Use the SmartQ Support Center

What this does

Search approved help, ask grounded questions, inspect Player health, and manage cases in your existing SmartQ identity and scope.

Steps

1. Open Support from Admin or a contextual Get Help action.
2. Search or ask SmartQ before creating a case.
3. Review cited articles and apply the documented steps.
4. If unresolved, create a case with product, module, expected result, and actual result.
5. Reply in My Cases and attach only safe, relevant files.

Search and product browsing

Search covers official terminology and practical aliases. Product pages prioritize enabled products but do not reveal unauthorized data.

Ask SmartQ

Answers are grounded in approved article content and include citations. Insufficient retrieval returns a safe fallback.

My Cases

Create, filter, open, reply to, and attach safe files to cases. Status identifies who owns the next action.

Players and contextual help

Player health and route context can prefill safe group, location, page, and Player identifiers.

Mobile

• On narrow screens, open the sidebar or overflow menu to reach the same actions; labels and save behavior are unchanged unless this article says otherwise.

Search and product browsing

This control is covered by the Use the SmartQ Support Center workflow.

Applies to /admin/support/*

Ask SmartQ with citations

This control is covered by the Use the SmartQ Support Center workflow.

Applies to /admin/support/*

My Cases and replies

This control is covered by the Use the SmartQ Support Center workflow.

Applies to /admin/support/*

Player health and contextual help

This control is covered by the Use the SmartQ Support Center workflow.

Applies to /admin/support/*

Safe attachments

This control is covered by the Use the SmartQ Support Center workflow.

Applies to /admin/support/*

What happens next

Your change is available within the scope you selected.

Warnings

• Never include passwords, tokens, signing secrets, payment data, or unrelated customer information.

Troubleshooting

• If Player health is unavailable, verify the selected group and Devices access.
• If Ask SmartQ reports insufficient confidence, use Search or create a case rather than relying on an uncited answer.