Reviews · Features
Reviews AI Automations
Configure approved AI-assisted review drafting behavior for the selected scope.
What this does
Configure approved AI-assisted review drafting behavior for the selected scope.
Steps
- Open Reviews, then Automations.
- Select the intended scope.
- Complete Teach SmartQ about your business.
- Review the available automation controls.
- Save changes and review generated drafts before relying on the workflow.
Automation settings reference
Mode controls Off, Suggest Only, Auto-Draft, or eligible Auto-Post behavior; coverage selects locations; eligibility/rating thresholds determine reviews; Business Profile and terminology guide writing; recovery contacts support poor-experience handling; advanced settings refine output. This control is covered by the Reviews AI Automations workflow.
Group inheritance and location overrides
Configure the group default at All Locations. To make Lansing Auto-Draft only, select Lansing, create an override, set Mode to Auto-Draft, save, and confirm the inherited indicator changes to local.
Settings reference
| Setting | What it does | Default | Scope | Notes |
|---|---|---|---|---|
| Mode | Controls response automation | Off unless configured | group/location | Auto-Post requires displayed eligibility. |
| Coverage | Selects eligible locations | Current scope | group | A location page cannot create an all-location rule. |
| Eligibility | Limits ratings/reviews | Displayed safe defaults | group/location | Applied before automation. |
Permissions and scope
- No Access hides or blocks the module. Read Only permits viewing but disables changes. Editor permits the documented create, edit, publish, or administrative actions within the user's assigned scope.
Mobile
- On narrow screens, open the sidebar or overflow menu to reach the same actions; labels and save behavior are unchanged unless this article says otherwise.
What happens next
Your change is available within the scope you selected.
Warnings
- AI-generated drafts can be inaccurate and should be reviewed before public use.