Players / Devices · Setup
Player Center fields, status, and actions
Player Center is the customer inventory for searching, filtering, inspecting, assigning, labeling, replacing, and troubleshooting Players.
What this does
Player Center is the customer inventory for searching, filtering, inspecting, assigning, labeling, replacing, and troubleshooting Players.
Steps
- Open Players and confirm scope.
- Search or filter by location, status, type, or label.
- Open a Player for identity, assignment, configuration, and last-seen detail.
- Use the supported action: add, move, label, unpair, replace, refresh, or Get Help.
- Verify the resulting status and assigned content.
Status meanings
Online has a recent heartbeat. Needs Attention has an actionable health condition. Offline has exceeded the heartbeat window. Unknown lacks enough current telemetry. Provisioning is not yet fully registered.
Player settings
Name identifies the Player; location controls operational scope; type controls compatible setup; assignments determine content; labels organize without changing location.
Actions and consequences
Move changes location scope. Unpair removes registration. Replace transfers supported identity/assignment to replacement hardware. Refresh requests current status. Get Help attaches safe context.
Settings reference
| Setting | What it does | Default | Scope | Notes |
|---|---|---|---|---|
| Name | Identifies the Player | Entered during creation | Player | Use a recognizable physical location. |
| Location | Controls scope and eligible assignments | Selected during creation | Player | Moving can change available content. |
| Labels | Adds organization/filtering | None | Player | Does not change location. |
| Player configuration | Configures player configuration. | Current product default shown in the UI | group or location | Requires devices read/editor; displayed choices are authoritative for the current account and release. |
Permissions and scope
- No Access hides or blocks the module. Read Only permits viewing but disables changes. Editor permits the documented create, edit, publish, or administrative actions within the user's assigned scope.
Mobile
- On narrow screens, open the sidebar or overflow menu to reach the same actions; labels and save behavior are unchanged unless this article says otherwise.
Customer-visible states
- online
- needs attention
- offline
- unknown
- provisioning
- unpaired
Search and location filters
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices
Player status and provisioning
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices
Add, open, replace, and help actions
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices
Online, needs-attention, unknown, and last-seen states
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/health
Refresh and troubleshooting
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/health
Create a context-rich case
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/health
Location assignment
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/locations
Move and inherited scope
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/locations
No eligible locations
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/locations
Identity and playback assignment
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/:deviceId
Player configuration
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/:deviceId
Unpair, replace, and diagnostic actions
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/:deviceId
Create and assign labels
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/labels
Filter by label
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/labels
Remove label
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/labels
Player and time filters
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/logs
Safe event interpretation
This control is covered by the Player Center fields, status, and actions workflow.
Applies to /admin/devices/logs
What happens next
Your change is available within the scope you selected.
Warnings
- Unpairing or replacing a Player interrupts its current registration and can affect playback.
Troubleshooting
- Offline means no recent heartbeat; check power, network, clock, and app state.
- Unknown usually means insufficient recent telemetry or incomplete provisioning.
- Use the narrowest Player and time range for logs and never paste secrets into a case.
- For online, needs-attention, unknown, and last-seen states, verify the selected scope, access level, required connection, and displayed validation or freshness status; retry once after correcting the cause, then create a context-rich Support case if it continues.
- For empty and unavailable logs, verify the selected scope, access level, required connection, and displayed validation or freshness status; retry once after correcting the cause, then create a context-rich Support case if it continues.