QSmartQ Support

Players / Devices · Setup

Player network requirements

Players need reliable outbound internet access, working DNS, and correct system time to authenticate and receive content.

Verified 2026-09-04 · Source 7071a2e · Requires product verification

What this does

Players need reliable outbound internet access, working DNS, and correct system time to authenticate and receive content.

Steps

  1. Connect the device to a stable wired or Wi-Fi network.
  2. Confirm normal HTTPS browsing works.
  3. Allow automatic date and time.
  4. Avoid captive portals that require recurring manual sign-in.
  5. Use Player Health to confirm the device checks in.

What happens next

Your change is available within the scope you selected.

Warnings

  • Exact firewall allowlists require verification for the deployed Player type.

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