Engagement metrics and exports

What this does

Use scope and date filters to interpret customer engagement data and any available drill-in or export.

Steps

1. Open Engagement and confirm scope.
2. Choose the date range and available filters.
3. Review metric definitions and freshness.
4. Open a drill-in or export when available.
5. Treat empty and stale states separately.

Permissions and scope

• No Access hides or blocks the module. Read Only permits viewing but disables changes. Editor permits the documented create, edit, publish, or administrative actions within the user's assigned scope.

Mobile

• On narrow screens, open the sidebar or overflow menu to reach the same actions; labels and save behavior are unchanged unless this article says otherwise.

Engagement metrics and filters

This control is covered by the Engagement metrics and exports workflow.

Applies to /admin/engagement

Export or drill-in

This control is covered by the Engagement metrics and exports workflow.

Applies to /admin/engagement

No-data and permission states

This control is covered by the Engagement metrics and exports workflow.

Applies to /admin/engagement

What happens next

Your change is available within the scope you selected.

Troubleshooting

• No data can be valid for the filter window; stale data shows an older source timestamp; permission errors require role/scope review.
• For no-data and permission states, verify the selected scope, access level, required connection, and displayed validation or freshness status; retry once after correcting the cause, then create a context-rich Support case if it continues.