Campaigns · Troubleshooting
A campaign is not playing
Check publish state, schedule, scope, Player assignment, and Player health in that order.
Verified 2026-09-04 · Source 7071a2e
What this does
Check publish state, schedule, scope, Player assignment, and Player health in that order.
Steps
- Confirm the campaign is saved and active.
- Check its start/end times and local schedule.
- Confirm the correct location and Player assignments.
- Open Player Health and verify the Player is online.
- Allow the Player to refresh, then create a support case if the issue remains.
What happens next
Your change is available within the scope you selected.